Diversified Crop Insurance Services is dedicated to serving our farmers with integrity, devoted to a work-ethic aligned to achieve results, and challenged to achieve World Class Service in all respects. Our claims department takes this commitment very seriously, as noted with the results of the claim survey shown below. Our team is prompt, knowledgeable, and provides friendly service. You can be a part of this impressive World Class team by contacting your Field Marketing Representative today.
| SERVICE EVALUATION FORM |
2012 |
2013 |
2014 |
2015 |
2016 |
2017 |
2018 |
| Was the adjuster prompt in contacting you? |
9.57 |
9.55 |
9.55 |
9.60 |
9.70 |
9.61 |
9.61 |
| Did the adjuster display professionalism at all times? |
9.70 |
9.71 |
9.72 |
9.74 |
9.78 |
9.77 |
9.73 |
| Did the adjuster have good knowledge of your claim? |
9.64 |
9.65 |
9.66 |
9.67 |
9.75 |
9.70 |
9.68 |
| Did the adjuster take the time to explain the overall adjusting process? |
9.48 |
9.53 |
9.55 |
9.55 |
9.64 |
9.59 |
9.58 |
| Was the adjuster patient, helpful and pleasant in all dealings? |
9.72 |
9.74 |
9.75 |
9.78 |
9.82 |
9.79 |
9.76 |
| How would you rate the overall claim service? |
9.61 |
9.59 |
9.62 |
9.63 |
9.72 |
9.68 |
9.64 |
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"Very friendly and helpful and explains things well."
- AR Policyholder
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“Excellent service. Always willing to answer questions”
- IA Policyholder
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“Your services on claims are outstanding. Super people (agent to adjuster).”
- MO Policyholder
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“Your people are some of the best I have ever worked with.”
- MN Policyholder
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“The adjuster we worked with was very helpful, [provided] excellent service, and he took the time to help explain to us whatever we had a question on.”
- NY Policyholder